iManagement

Quality Management

Live quality - Quality as culture

Quality is only achieved when nobody talks about quality, but it lives. This tool helps you to build a quality system, to develop it further and to turn quality into culture. The following elements are implemented in this tool:

Quality planning

  •      customer satisfaction
  •      products quality
  •      House of Quality
  •      PESTEL
  •      potential
  •      SWOT
  •      quality goals


Quality control

  •      Risk Management
  •      Fishbone chart
  •      Pareto chart
  •      Ideas matrix
  •      Key Performance Indicators (KPIs)
  •      quality cockpit


Quality inspection

  •      Error analysis
  •      complaints analysis
  •      Ideas analysis
  •      process improvement
  •      quality costs
  •      Balanced scorecard


Quality assurance

  •      audits
  •      communication
  •      benchmark
  •      quality portfolio
  •      processes


Prerequisite: Excel 2010 or higher

Languages: German, French and English

 

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